Bitdefender threat scanner.dmp error signifies a Threat Scanner.dmp file which is not readable mostly in notepad. It comes with an error message stating
A problem has occurred in BitDefender Threat Scanner. A file containing information. A file containing error information has been created at c:\windows\temp\BitDefender Threat Scanner.dmp. You are strongly encouraged to send the file to the developers of the application for further investigation of the error.
Now the reason behind such error is any corrupted dll file of the Spybot. Although, the entire situation is common but bothersome for a majority of the users, it can be fixed by following some simple solutions.
How to Resolve BitDefender Threat Scanner Error on Shutdown?
Try to restart your system and check whether the issue gets resolved or not. However, if the issue still persists, then try out the solutions listed below and check which one works for you.
Solution 1: Download and Run the Patch
The patch is specifically launched to get rid of the BitDefender threat scanner.dmp error. Thus, implement it and see if it works for you or not. At first, see the OS version that you are using by following these steps:
- Go to Start and type cmd within the search bar.
- Right click on the search results and then run it as an administrator.
- Type the given command and then press the Enter button.
“wmic OS get Caption,CSDVersion,OSArchitecture,Version”
- After knowing your OS version, download and run your patch accordingly. It is then available for both 32 bit operating systems and 64 bit operating systems.
Solution 2: Uninstall and Reinstall BitDefender
You can also try uninstalling and reinstalling BitDefender in order to resolve this error. To do so, follow the steps given below in order:
- Click on Start>Settings> Apps.
- Locate Bitdefender and then click on Uninstall option.
- To confirm, click on uninstall again.
- Now, click on the Remove option and then select “I want to reinstall it”.
- Click on Next and wait for the BitDefender to get uninstalled successfully. Then, click on Restart my computer to restart your system once done.
- Once the system restarts, BitDefender will get downloaded by itself. After a successful download, click on Install to start the installation process.
- Lastly, click on “Start Using BitDefender”.
Solution 3: Fix Spybot Corrupted File
This error usually signifies any file damage while Spybot tries to use BitDefender. Hence, it needs to be fixed by following the steps given below orderly:
- Launch the File Explorer and go to C:\Program Files (x86)\Spybot – Search & Destroy 2.
- Look for a file named SDAV.dll. Now, it is important to note that this file is the reason why the error occurs. If this file is missing or does not have a size of 32KB, you are very likely to confront this issue.
- However, if the SDAV.dll is not present then, go to their official website to download the missing file.
- Once it gets downloaded, copy it and go to the Spybot – Search & Destroy 2 folder. Now, paste it.
- If the file is there but the size is not 32KB, then it is important to replace it. To know its size, right click on SDAV.dll and select the Properties option. The file size will be displayed there.
- Follow the same instructions as signified above to copy and paste the new file. When the Replace or Skip files dialog box appears, click on “Replace the file in destination”.
Solution 4: Perform a Disk Cleanup
Accumulation of temporary or unwanted folders can also result in this issue and thus it is important to get rid of it through disk cleanup. To perform this solution, follow the steps given below sequentially:
- Type disk cleanup within the search bar and choose it from the search results.
- Choose the drive which you want to clean and click on Ok option.
- Go to Files to delete section and choose the types you want to remove. Click on Ok.
However, if you want some extra space, then try to delete the system files through the steps given below
- Within the Disk Cleanup, click on Clean up system files.
- Choose the files that you want to remove and press Ok.
Solution 5: Run an SFC Scan
Apart from the solutions listed above, you can also try running an sfc scan and check whether it resolves the error for you or not. To do so, here are the steps to perform:
- At first, Go to Start and then type cmd within the search bar.
- Once it appears in the search result, right click on it and select “Run as administrator” option.
- If asked, enter the password.
- Within the Command Prompt, type sfc /scannow and press the Enter button.
So these were some of the methods following which you should be able to resolve bitdefender threat scanner error message on windows 10 without any inconvenience.